FAQs

No. Our sales policy is clear, honest, and consistent : we apply the same prices in both our physical and online stores . We don't believe in hidden coupons or confusing marketing strategies.

If there's an active promotion or special price, it's always visible , whether on the product page, in featured banners, or on the homepage.
We take our relationship with our customers very seriously, and as consumers, we also value transparency. We want you to shop with peace of mind, knowing you're paying a fair price from the very beginning.

We believe that trust is built on honesty, and our goal is for you to come back, buy your accessories from us, and enjoy your shopping experience at Barbacoas Express to the fullest.

We have an interactive comparison tool that allows you to select and compare different barbecue models based on criteria such as the number of people you'll be cooking with, fuel type (gas, charcoal, electric, pellets, etc.), product dimensions, budget, type of materials, and other key features. This highly visual and easy-to-use tool is ideal for helping you make your decision.

Yes, all prices listed in our store are final prices, including 21% VAT.

Some models may include complimentary accessories such as irons, utensils, or lighting kits, but this information is clearly indicated on the product sheet where applicable and also visually in the product images. Outside of these kits, there are no other freebies unless there is an exceptional promotion running on our homepage, clearly visible.

This is a very common question, especially among those new to the world of barbecue.

Today, gas barbecues have evolved significantly, and high-end models incorporate patented systems that vaporize the juices and fats that drip during cooking, returning that aromatic steam to the food. This process perfectly replicates the charcoal experience, with an authentic, juicy flavor. Furthermore, using a closed lid is key to further enhancing that flavor, both on gas and charcoal barbecues.

Advantages of the gas barbecue:

• Quick start
• Immediate temperature control
• Ideal for daily or more frequent cooking
• Faster cleaning
• Possibility of adding smoky flavor using accessories such as smoker boxes and aromatic woods
  

Advantages of charcoal barbecue:

• More traditional and enjoyable ritual
• Possibility of experimenting with different types of charcoal (vegetable, briquettes, etc.)
• More “authentic” feel for purists
• Very high temperature ideal for sealing meats
  

Firewood, for its part, provides its own aromas depending on the type of wood used (oak, olive, almond, etc.), which are especially appreciated in long cooking or roasting.

Additionally, on our blog you can find guides and tips on cooking techniques such as:

• Direct cooking
• Indirect cooking
• 50/50 technique (half direct fire, half flameless zone)
• Use of wood for smoking
• Recipes with specifications for each type of fuel
  

Ultimately, both gas and charcoal offer great results, and the choice will depend on your tastes, usage habits, and the type of experience you're looking for.

It depends on the model and brand, but here's a general guide:

• WEBER barbecues : accept both standard butane and propane cylinders
• BROIL KING barbecues : accept standard butane cylinders
• OONI pizza ovens : accept standard butane gas cylinders
• Many models include interior storage space for the cylinder (6 kg or 12 kg), which is clearly indicated on the product sheet.

In most cases, yes, especially on standard-use grills and premium brands like Weber and Broil King. However, there are some exceptions:

• Portable models (which work with small cartridges): include a specific regulator for connecting to this type of cylinder. The large cylinder adapter can be purchased separately; see the barbecue's specifications.
• Pizza ovens (such as OONI brand): do not include a regulator.
• Forge Adour irons : do not include regulator.
  

Always check the product information sheet to confirm this information. We clearly indicate this so you know what you're buying.

Yes, our gas barbecues are designed to work with conventional gas cylinders available at any common retail outlet, such as gas stations. Generally, all our barbecues include a gas regulator. Check the technical specifications on the product page to verify the type of cylinder, whether it can hold the cylinder, and whether it uses butane/propane.

We ship to all of mainland Spain, the Balearic Islands, and Portugal. We do not ship to the Canary Islands, Ceuta, Melilla, Andorra, or other European Union countries.

Mainland Spain : Free shipping on orders over €49. For orders under €49, a flat rate of €4.99 applies.

Balearic Islands and Portugal : Shipping costs are automatically calculated when you enter your postal code and city during the checkout process. Home delivery will take 2 to 5 business days, depending on the destination city or island. Departures are daily from Mallorca. Ibiza on Mondays, Wednesdays, and Fridays. Menorca on Wednesdays and Fridays. If the order amount is less than 200 euros (VAT included), a shipping charge of 19.95 euros will be charged. If the order amount is greater than 200 euros and less than 500 euros (VAT included), a shipping charge of 12.50 euros will be charged. If the order amount is greater than 500 euros (VAT included), shipping is free.

Other destinations (if applicable) : consult specific conditions on our shipping page or by simulating an order.

Delivery times may vary slightly depending on the destination and product type. Below are approximate delivery times:

Peninsular Spain

Courier shipments (maximum shipments 35kg) : are usually delivered within 24-48 business hours from the time they leave the warehouse, barring any incidents.

Pallet shipments (shipments over 35 kg) : normally between 2 and 4 business days, although they may take longer depending on the volume, accessibility of the destination, or if the customer is not present at the time of delivery.

Balearic Islands and Portugal

Courier shipments (maximum shipments 35Kg) : between 2 and 3 business days.

Pallet shipments (shipments +35Kg) : between 3 and 5 business days, depending on the island or specific area.

In general, courier shipments are faster and more flexible. Pallet shipments require more planning, as they are carried out using specialized transport trucks. Therefore, there may be slight delays if access is not optimal or if no one is available at the time of delivery.

You'll always receive a tracking number so you can check the status of your order. If you don't receive it, our team is available to help you if anything unexpected arises.

Yes, although most deliveries are made on schedule, in some exceptional cases there may be a slight delay, especially in:

• Populations far from logistics centers or with low delivery frequency
• Rural areas with unpaved roads, dirt tracks, or restricted access for trucks
• Homes where there is no one at the time of delivery

For pallet shipments (for example, large barbecues and garden furniture), it's important to note that transport is carried out using heavy goods vehicles, and there may be height, weight, or road width restrictions . If access is not feasible, delivery may be rescheduled or made to the nearest accessible point.

We always recommend making sure someone is at home on the scheduled delivery day. If you have any questions about accessibility, please contact us or indicate this in the comments section when placing your order. We're here to help make sure everything arrives perfect!

We use two main types of service depending on the product:

• Fast courier service : for smaller or lighter products, maximum 35kg, with delivery within 24-48 business hours.
• Pallet transport : for large or heavy barbecues of +35 kg, with delivery between 2 and 4 business days.

Pallet deliveries are always made at street level. The carrier is under no obligation to bring the order up to an apartment or attic, or even to take the pallet into a garage if the carrier refuses. That said, it's very common for them to help and are frequently willing to do so, but legally, we must inform you of this situation.

We always notify the agency to call the customer before making the delivery , but this isn't always the case. Trucks follow their own delivery routes, so the driver may not make any calls, as they have their own schedule, and the route can't be deviated from, as these are heavy vehicles.

Yes, once your order has shipped, you'll receive an email with the tracking number and a link to track your shipment in real time, whether via courier or pallet.

If you receive a damaged product or one with a missing component, please contact us immediately within 24/48 hours . Shipments are insured, but outside this period the transport company will not be responsible and the manufacturer of the product will not provide after-sales service, since the damage is caused by negligence during transport or handling.

If we receive your request in a timely manner and complete the information via our form, our team will offer you a quick and efficient solution so you can enjoy your order quickly.

You have 14 calendar days from receipt of the product to return it, provided it is unused and in its original packaging . It is VERY important NOT to unseal , open the box, or attempt to assemble the product. If the product has been tampered with, as is the case with many electronic products, we cannot accept the return due to warranty issues. You can find all the details in our return policy.

Return shipping costs are the customer's responsibility, except in cases where the product is defective or there was a shipping error. In this case, Barbacoas Express will cover the cost of collection and reshipping, if applicable.

Contact our team through our customer service form and we'll guide you step by step.

The warranty depends on the type of product. Below are the most common cases:

• Barbecues : Many models come with extended warranties of 5, 10, 12 years, or even a lifetime on certain parts. These warranties apply to the tub, burners, or key components, although some models come with a standard 3-year warranty or even electronic components that have a more limited lifespan.
• Accessories and utensils : They benefit from the legal 3-year warranty. At Barbacoas Express, we work exclusively with premium brands of proven quality and high-strength materials, so their actual durability is often much longer than the legal minimum.
• Garden furniture : Also covered by the standard 3-year warranty. These products are designed to withstand the elements, made with materials such as water-repellent fabrics, aluminum frames, or steels with special outdoor treatments.

In all cases , we recommend always reviewing the product sheet, which details the specific warranty conditions for all product components.

The entire process is managed through our customer service ticket system, designed to offer you efficient, agile, and traceable service . Both we and the manufacturers we work with—top-tier, internationally recognized premium brands—work together to resolve any issues as quickly as possible so you can get back to enjoying your product as soon as possible.

Yes, of course! Our website uses advanced encryption systems and security protocols (SSL) that guarantee the protection of your personal and financial data . Additionally , the entire payment process is carried out through secure third-party platforms with advanced data encryption. Under no circumstances does Barbacoas Express store information about your card or payment method.

• Credit or debit card
• PayPal
• Apple Pay
• Shopify Payments
• Bank transfer

Yes, you will automatically receive your invoice when your order leaves our warehouse . If you have any problems, you can request an invoice during the checkout process or by writing to us after placing your order. You can also view your order history and download your invoices from your profile page.

Yes, we have a wide range of compatible spare parts and accessories . If you need a specific spare part, please contact us using our contact form and we will do our best to provide it to you.

To manage spare parts, it's best if you provide us with the barbecue model, serial number, and the part you want to replace. This way, we'll search for the specific part number for your barbecue model and identify the exact spare part number.

Yes, we recommend cleaning your barbecue after each use and protecting it with a suitable cover . Our premium barbecues are made with high-quality materials and are designed for outdoor use. In any case, regularly cleaning your barbecue and protecting it with a cover will extend its lifespan. In our online store, you'll find the perfect cover for your barbecue, as well as recommended maintenance products.

Yes, we offer in-store pickup . You can select this option when making your online purchase at no additional cost.

You can contact our customer service team through the following channels:

• Telephone : +34 972 82 52 42
• Contact form on the website
• Email :info@barbacoasexpress.com

Monday to Friday, 9:00 a.m. to 5:00 p.m. We can reach you via the form or by email, 24 hours a day. We respond to all inquiries as quickly as possible, usually within 24 business hours.